Shipping
All shipments and deliveries require an adult signature with a valid ID. You must be at least 21 years of age to purchase and receive wine and spirits on the first delivery attempt. Please note, due to increased volume, delivery orders can take up to 3-5 days for processing. Pick up orders are generally ready in 1-2 days. Orders are subject to weather holds and we will contact you to confirm delays. During extreme weather, we will gladly hold your purchases until we can ensure safer travel. If you opt to have your order shipped during extreme weather, Gordon’s cannot assume responsibility for the condition of your merchandise upon delivery. Shipping quotes provided at checkout are estimates only and based on a 750ml average wine bottle weight and normal bottle quantity packaging requirements. Total costs may need to be adjusted because of custom packaging requirements for unusual shapes, certain champagnes, magnums and other large sizes, special edition or gift boxes, and for rare or delicate bottles. You will be notified of any shipping cost changes before we finalize your order. Regardless of when an order is shipped, the customer assumes 100% responsibility for the wine once it has left the building. Orders returned to us by shipping carriers after they have attempted to make normal delivery will not be re-shipped unless we are contacted by the original recipient and the additional shipping costs for resending the parcel has been paid for. Any cancellation of a returned order is subject to our Cancellations, Returns and Refunds policy. We require at least 48 hours advance notice if you wish to have an order that is being held for you shipped. Please note that requests must be made between business hours (9 AM-5 PM Monday-Friday). Requests made on Saturdays and Sundays will be replied to on Mondays. Please note that the laws as to whether or not we can ship wine, beer or hard liquor to many states are constantly changing. Based on your shipping location, we may need one business day to confirm we can ship it. You will receive an email or phone call from Gordon’s indicating whether we can ship. Once your order is boxed and ready for shipment, you will receive an email containing tracking information.
Local Deliveries
For local deliveries via Gordon’s truck or messenger, an adult 21+ with a valid ID must be available to receive on the first attempt. If no one is available to accept your shipment, you may be subject to a 15% restocking fee. For orders sent via UPS or FedEx, if no one is available to accept your shipment, you may be liable for the costs to reship the order.
For any questions, please contact us by emailing Gordon’s Customer Service at support@gordonswine.com or by calling 781-893-1900 ext. 600. Click here for our Full Terms and Conditions
