Shipping Policy



Shipping

All shipments and deliveries require an adult signature with a valid ID. You must be at least 21 years of age to purchase and receive wine and spirits on the first delivery attempt. Please note, due to increased volume, delivery orders can take up to 3-5 days for processing. Pick up orders are generally ready in 1-2 days. Generally, the shipping season ranges from September to mid-May due to weather. Orders are subject to weather holds and we will contact you to confirm delays. During extreme weather, we will gladly hold your purchases until we can ensure safer travel. If you opt to have your order shipped during extreme weather, Gordon’s cannot assume responsibility for the condition of your merchandise upon delivery. Shipping quotes provided at checkout are estimates only and based on a 750ml average wine bottle weight and normal bottle quantity packaging requirements. Total costs may need to be adjusted because of custom packaging requirements for unusual shapes, certain champagnes, magnums and other large sizes, special edition or gift boxes, and for rare or delicate bottles. You will be notified of any shipping cost changes before we finalize your order. Regardless of when an order is shipped, the customer assumes 100% responsibility for the wine once it has left the building. Orders returned to us by shipping carriers after they have attempted to make normal delivery will not be re-shipped unless we are contacted by the original recipient and the additional shipping costs for resending the parcel has been paid for. Any cancellation of a returned order is subject to our Cancellations, Returns and Refunds policy. We require at least 48 hours advance notice if you wish to have an order that is being held for you shipped. Please note that requests must be made between business hours (9 AM-6 PM Monday-Friday). Requests made on Saturdays and Sundays will be replied to on Mondays. Please note that the laws as to whether or not we can ship wine, beer or hard liquor to many states are constantly changing. Based on your shipping location, we may need one business day to confirm we can ship it. You will receive an email or phone call from Gordon’s indicating whether we can ship. Once your order is boxed and ready for shipment, you will receive an email containing tracking information.

Local Deliveries

For local deliveries via Gordon’s truck or messenger, an adult 21+ must be available to receive on the first attempt. If no one is available to accept your shipment, you may be subject to a 15% restocking fee. For orders sent via UPS or FedEx, if no one is available to accept your shipment, you may be liable for the costs to reship the order.

Pick-Ups

All requests for pick-ups now require 48-hours notice. Please note that requests must be made between business hours (9 AM-6 PM Monday-Friday). Requests made on Saturdays and Sundays will be replied to on Mondays. Once you have been notified that your order has arrived and is ready for pick up, you have 30 days to arrange for taking possession of the order. All orders older than 30 days may be moved to long term storage for a $2.50/box fee per month. Pick up and/or delivery of orders in long term storage will require 72 hours notice. While we make every effort to maintain an order being held for pickup, orders held for longer than 60 days could have items returned to inventory or re-allocated, in which case a store credit will be issued (less any applicable re-stocking fees). For any questions, please contact us by emailing Gordon’s Customer Service at support@gordonswine.com or by calling 781-893-1900 ext. 600. Click here for our Full Terms and Conditions